Returns & Refunds Policy

At Mai Bespoke Hair, we are committed to delivering luxury-quality wigs and extensions. Every order is carefully inspected and recorded before dispatch to ensure accuracy and quality.

Quality Review

In the unlikely event that any issues arise, these must be reported within 48 hours of delivery, supported by clear photo and/or video evidence.

Items must remain unused and unaltered.

All orders are checked prior to dispatch.

Returns or replacements will not be considered for items that are used or not in their original condition.

In accordance with the Consumer Rights Act 2015, if an item is confirmed to be faulty upon arrival, we will offer an appropriate remedy, which may include a replacement or refund.

This policy does not affect your statutory rights.

Quality Assurance

Each order is subject to a strict quality control process. Detailed photos and videos are taken prior to dispatch to confirm condition. If you believe you have received an item with a defect or error, you must contact us at help@maibespokehair.com within 48 hours of delivery (as confirmed by the courier), providing clear photos or videos for review.

Claims made after this period will not be accepted.

Returns & Refunds

All items are final sale. 

Please ensure you measure your head circumference carefully before purchasing, as inaccurate sizing or buyer’s remorse will not qualify for a return.

Returns are only accepted for verified manufacturing defects or errors on our part.

If approved, you may choose to receive a full refund or exchange (if replacement is available) once the returned item is received and inspected.

Refunds and exchanges will not be issued for buyer’s remorse, incorrect sizing, accidental orders, or dissatisfaction based on personal preference after use.

Return Conditions

Items must be returned in their original packaging, unworn, unaltered, and with all tags attached.

Items showing signs of wear, washing, or alterations will not be accepted.

Please contact us before sending a return to ensure it is authorised.

Order Cancellations

Orders cannot be cancelled or amended once placed, as we start processing your order as quick as possible to quicken the lead time. Please review all details carefully before completing your purchase.

Shipping Responsibility

Refused deliveries are not considered valid returns.

Mai Bespoke Hair is not liable for lost, delayed, or incorrectly addressed shipments caused by customer error.

Hair Maintenance & Fair Use

Proper care is essential. We cannot accept returns for items that have been cut, coloured, chemically treated, or altered after receipt.

We reserve the right to refuse service, cancel orders, or deactivate accounts in cases of fraudulent claims, abusive behaviour, or suspicious return activity.

By placing an order, you confirm that you have read, understood, and agreed to this policy.