Frequently Asked Questions

What is the hair quality of bundles?

Our hair is 100% double-drawn, virgin and raw hair. Our raw hair can lift to platinum blonde #613 and our virgin hair up to #27. All hair undergoes strict quality control before shipping. 

Do wigs come styled and ready-to-wear?

Yes! All our wigs come ready-to-wear and styled. All wigs can be worn with or without glue. They come with an adjustable band, combs and are machine-made for durability.

Is HD Film Lace the same as HD Lace?

Compared to traditional HD lace systems commonly used in the market, HD Film Lace is even finer and more delicate, providing an ultra-seamless finish. This innovative technology has been utilised in the film industry and is now available to our clients for a truly seamless, natural look.

How many bundles should I order?

We suggest at least 3 bundles for a full head of hair (2 bundles for bobs) and 4 bundles for lengths 20" and above for a full look.

How do I maintain my raw hair?

Shampoo and condition your hair every two to three weeks, especially if you wear the wig regularly. If the hair has been heavily sprayed with hairspray and you plan to restyle it, it's advisable to wash it first. This helps maintain a silky look, as hairspray can make the hair stiff. To prevent product buildup, opt for lightweight, non-oily hair products. Additionally, steer clear of alcohol-based products as they tend to dry out the hair.

Treat this hair as if it's your natural hair, it needs TLC!

How long will the hair last?

With proper TLC, raw hair lasts for at least 5 years. Minimal product use and use of only light weight products will help to lengthen the lifespan of your raw hair.

What is the difference between a closure from a frontal?

A closure is ideal for beginners or those with limited time for maintenance and styling. They are easy to install, especially as part of a glueless wig. Closures come in 5x5, 6x6 and 7x7 sizes. Frontals offer more versatility in style, but require a little more maintenance and usually work best with adhesives. 

How do I curl my wigs like in the images?

On freshly washed hair:

  1. Spray a heat protectant of your choice and blow dry hair straight (or air dry prior to)
  2. Use a 28mm or 32mm curling barrel to style hair as seen in videos on TikTok

Please see videos on our TikTok: @maibespokehair

How do I know what size wig to order?

Wig cap sizes correspond to specific head measurements:

  • Small (S): 21”-21.5” circumference
  • Medium (M): 22”-22.5” circumference
  • Large (L): 23”-23.5” circumference

Ensure a proper fit by measuring your head's circumference to select the correct cap size.

What does my order come with?

Orders with at least 3 bundles and all wigs come with a HD wig cap and edge brush.

Can I create a brand new, bespoke wig?

Yes, you can! Please contact us on: help@maibespokehair.com with your specific requirements and we will guide you through our bespoke service.

Orders & Shipping

Do you ship internationally?

Yes, we do! Please refer to our Delivery & Refunds Policy for all the countries we ship to and shipping timelines.

When will my order arrive?

Please refer to our Delivery & Refunds Policy for information regarding shipping timelines.

What are your business hours?

Our business hours are Monday to Friday 10AM-7PM GMT

I have an enquiry, how can I contact you?

You can contact us via email: help@maibespokehair.com

We aim to respond to all queries within 24 hours.

Can I cancel my order?

To make sure you receive your hair ASAP, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel or edit it.

Can I make changes to my order?

We start processing your order as soon as you place it so you can receive it ASAP. Unfortunately, this means we will be unable to make any changes as processing would have already commenced.