Frequently Asked Questions
What hair are your wigs made from?
Our wigs are made from unprocessed hair, sourced from Cambodia.
How long will it take to receive my wig?
Custom wig orders have a lead time of 6-8 weeks. Delivery times vary by region and are shown at checkout. You’ll receive tracking details as soon as your order is on its way.
Can I return a custom wig?
Custom wigs are made to your specifications and are therefore final sale. Please review our returns policy for full details before ordering.
Can I wash and style my wig?
Yes. Your wig is crafted from human hair and should be cared for much like natural hair.
We recommend using a gentle, sulfate-free shampoo and following with a nourishing deep conditioner to maintain softness and shine. Try not to overload the hair with heavy products, and if excess product does build up, please wash it through.
Remember, this is human hair that has been coloured and styled, so caring for it as you would your own hair will help preserve its beauty and longevity.
Do I need to use glue?
Our wigs are designed to be worn glueless, with adjustable fittings for security. Adhesive can be used if you prefer additional hold.
What is the difference between the Classic Cap and Illusion Cap?
Both caps are constructed with hand-tied lace fronts and a structured wefted back, balancing natural realism with lasting comfort.
- Illusion Cap: Designed for the most seamless finish. It features a 6" lace front depth and 13" width free parting, giving maximum styling versatility. The cap includes a tailored adjustable band for security, and comes pre-plucked with bleached knots for an ultra-natural, scalp-like look.
- Classic Cap: A modern evolution of the traditional closure. It has a 5.5" lace front depth and 9" width free parting, with a hybrid construction that balances structure and flexibility. It also includes a malleable silicone ear tab, adjustable band, and combs for added comfort and hold. More beginner friendly and like the Illusion Cap, it comes pre-plucked with bleached knots for a natural finish.
Please click here to see more information about our cap designs.
Can I use heat styling tools on my wig?
Yes - our wigs are made with human hair and can be styled with heat tools. However, they should be treated with the same care as natural hair, especially as the hair has been professionally coloured.
Excessive heat use can affect the tone and vibrancy of your wig, particularly with blonde shades. Occasional toning may be required, just as you would maintain dyed natural hair.
Always use a heat protectant.
Are the knots bleached?
Yes. All knots are bleached for an ultra-realistic scalp look.
Can I request a different hairline?
Our lace fronts are hand-tied to a natural round hairline. Should you prefer a square hairline, please email help@maibespokehair.com with your Order Number and a brief confirmation of your request.
What does the density mean?
Density refers to the fullness of the wig. Density percentages can vary from brand to brand, which is why we define ours as a medium-to-full volume. A 200% density is our standard for achieving this natural, effortless look.
How long will my wig last for?
Longevity depends on how often the wig is worn, how it is styled, and the level of care it receives.
As each piece is crafted from raw human hair, with proper maintenance it can last several years while retaining its natural beauty.
Please remember that, like coloured natural hair, professionally dyed wigs need gentle care - avoiding excessive heat and using the right products will help preserve both the colour and the integrity of the hair.
Can I request higher or lower density?
Our wigs are crafted at 200% density, which we consider the ideal medium-to-full volume for a natural, effortless look.
We currently do not offer alternative densities, as this level has been carefully chosen to balance fullness, comfort and longevity.
Do you ship internationally?
Yes. We currently deliver to the United Kingdom and within the European Union we ship to Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain, and Sweden.
We also ship to the United States, Canada, Australia, and New Zealand.
Shipping costs and delivery timeframes are automatically calculated at checkout based on your location.
Can I still request for a wig when it's sold out?
We take a limited number of orders to ensure every wig is crafted and delivered in good time.
Once a style is sold out, it will not be restocked, as we immediately begin working on new designs for the next collection.