DELIVERY POLICY

At Mai Bespoke Hair, we are committed to providing you with high-quality hair extensions and wigs. Every order is carefully assessed and packaged with the utmost care to ensure your items arrive in the best condition possible.

Processing Times

Ready-to-Ships

  • Dispatched in 1-2 business days

Custom Wigs

  • 18-21 business days processing 

Natural Colour (1B) Braiding Hair, Wefted Bundles & Lace Frontals/Closures

  • 5–10 business days (unless marked Ready to Ship)

Coloured Braiding Hair & Coloured Wefted Bundles

  • 7–12 business days

⚠️ Important: Processing begins immediately after purchase to ensure fast delivery. Orders cannot be cancelled once placed.

Shipping Times (After Processing)

United Kingdom

  • Royal Mail Next Day (Tracked & Signed): 1–2 business days

  • Free delivery

Europe (Austria, Belgium, France, Germany, Ireland, Italy, Netherlands, Spain, Portugal, Denmark, Finland, Sweden, Luxembourg, Greece)

  • DHL, UPS, or FedEx: 2–3 business days

  • £20.99

USA, Canada, Australia, New Zealand

  • DHL, UPS, or FedEx: 2–3 business days

  • £29.99

Delivery Information

  • All orders are shipped via express services with tracking and signature required.

  • You will receive a dispatch confirmation email once your order has shipped.

  • Please allow additional transit time during busy periods (sales, holidays). If there is a significant delay, we will notify you via email.

Important Notes

  • Plan Ahead: Please order with enough lead time for intended use. We cannot be held responsible for missed appointments or events due to late ordering.

  • Customs & Duties: Customers are responsible for any taxes, fees, or import duties required by their country.

  • Address Accuracy: Please ensure your shipping details are correct. We are not liable for delays or losses caused by incorrect addresses.

  • Lost/Missing Parcels: Once a courier marks an order as delivered, we cannot issue refunds or replacements for loss/theft.

  • Transit Responsibility: Once parcels are handed to the courier, we are not responsible for delays, loss, or damage in transit.

  • Business Days = Working Days: Monday-Friday, 9am-5:30pm

By placing an order with Mai Bespoke Hair, you confirm that you have read and agreed to these terms and policy.