Preguntas frecuentes
¿Qué tamaños ofrecéis?
Actualmente ofrecemos tallas XS a XL, con siluetas relajadas diseñadas para adaptarse suavemente a tu forma.
Una guía de tallas detallada está disponible en cada página de producto.
¿Ofrecen envíos internacionales?
Sí, realizamos envíos a todo el mundo con opciones estándar y exprés. Los gastos de envío y los plazos de entrega se muestran al finalizar la compra.
Puede encontrar más detalles en nuestra página de Envíos .
¿Puedo devolver o cambiar un artículo?
Sí, aceptamos devoluciones dentro de los 14 días posteriores a la entrega. Los artículos deben estar sin usar, sin lavar y en su estado original.
Para iniciar una devolución, envíenos un correo electrónico a [ email@selene.com ].
Lea nuestra política completa de devoluciones y cambios para obtener más información .
Can I wash and style my wig?
Yes. Your wig is crafted from human hair and should be cared for much like natural hair.
We recommend using a gentle, sulfate-free shampoo and following with a nourishing deep conditioner to maintain softness and shine. Try not to overload the hair with heavy products, and if excess product does build up, please wash it thoroughly.
This will help to preserve its beauty and longevity.
Do I need to use glue?
Our wigs are designed to be worn with or without glue but we recommend adhesive for extra hold and a seamless melt.
Can I use heat styling tools on my wig?
Yes - our wigs are made with human hair and can be styled with heat tools. However, they should be treated with the same care as natural hair, especially if the hair has been coloured.
Excessive heat use can affect the tone and vibrancy of your wig, particularly with blonde shades.
Always use a heat protectant.
Are the knots bleached?
Yes. All knots are bleached for an ultra-realistic scalp look.
Is the hairline customised?
Yes, the knots are bleached and hairline is plucked for a natural look.
What is the density of wigs/how many bundles in each wig?
All Mai Bespoke wigs are constructed with a minimum of 3 bundles (300g) for full density.
For our Raw Vietnamese collection, wigs in lengths 16"–24" include 3 bundles (300g), while lengths 26"–32" are made with 4 bundles (400g) by default to ensure volume and balance.
Please note that we do not accommodate requests to make wigs in lengths 26"–32" with only 3 bundles.
How long will my wig last for?
Longevity depends on how often the wig is worn, how it’s styled, and the level of care it receives.
Our Raw Vietnamese wigs are crafted from 100% unprocessed raw hair and with proper maintenance, can last several years while retaining their natural beauty and texture.
Our Virgin Hair wigs, while not as long-lasting as raw hair, are still made to the highest standards and can typically last at least 3 years with good care.
Please remember that human hair, especially coloured wigs require gentle care. Avoiding excessive heat and using suitable products will help preserve the integrity of the hair.
Can I request higher or lower density?
We don’t offer density customisations. Each wig is designed to maintain the signature Mai Bespoke density for fullness.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Do you ship internationally?
Yes. We currently deliver to the United Kingdom and within the rest of Europe, we ship to Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain, and Sweden.
We also ship to the United States, Canada, Australia, and New Zealand.
Shipping costs and delivery timeframes are automatically calculated at checkout based on your location.
Can I still request for a wig when it's sold out?
We take a limited number of orders to ensure every wig is crafted and delivered with care. Once a style sells out, we transition to new designs, and restocks cannot be guaranteed.
For this reason, we advise securing your desired style while it’s still available.
Can I request a custom wig design that isn’t listed on your website?
All Mai Bespoke wigs are designed exclusively by our founder and offered as custom pieces from our current catalogue.
At this time, we do not create new custom designs outside the existing collection.